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Featured Product
Rena Smart Filter 50
1000LPH
The RENA SmartFilter is revolutionizing
the power filter category by bringing
the superior filtration of a canister
filter to the back of the aquarium
For aquariums up to 220L
$129.95
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ASA/Xtreme Aquariums
34 Box Road
Caringbah NSW 2229
P: 02 9526 6105
F: 02 9526 6315
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Shipping & Returns |
Shipping and Handling
Although we can not do so with each and every order, we make every effort to ship your order within 5-7 days, however most orders are sent within 4-5 days. We are able to send most goods via off-peak ground, or express services, based on the destination.
You are encouraged to call or visit your local Post Office if your parcel is not received within this time frame. Calling cards are left by couriers if you are not home or available at time of delivery. You are then responsible for collection of your parcel.
We will ship to P.O. Boxes if required. (under 20kg's only) Live Plants will not be shipped to P.O. Boxes. Shipping to P.O. Boxes is via Australia Post only.
We utilize multiple shipping partners to facilitate the shipping of some items. This is done to help maintain adequate inventory levels, to keep our costs to a minimum when dealing with large or otherwise bulky items, and to increase our offerings with uncommon or seldomly requested items.
Delivery is charged per order, based on size and weight. During checkout you will need to calculate shipping, please select the area the best corresponds to the delivery address. We reserve the right to adjust shipping charges if the incorrect region was selected, or if you live in a remote area where additional charges are incurred by us.
If you require delivery of your order you MUST select the shipping option. If you live interstate or do not intend to pick up your order, your order will not be dispatched until a shipping fee has been received.
Large items, glass items and Special Order Items may not be covered by the standard Delivery fee, they are determined by weight in increments of 5kgs up to 25kgs. Any order exceeding 25kgs or of an unusual nature will be determined based on destination (we will contact you with additional shipping costs).
We cannot and will not be held accountable for extra delays that can happen from time to time with getting stock delivered. Refunds because of this delay will not be given unless over 30 days. Refunds will not be given if an order is partially shipped, unless the remaining items are not provided within 30 days from order date.
Damaged or Faulty Goods
Whilst care is taken when packing your order, it is your responsibility to ensure there are no breakages or missing items at the time of delivery. By signing for a delivery you are accepting that the order is complete and intact. If you order is partially shipped (i.e. there are products still to send, a remark will appear in the comments section of the shipping label).
If goods have been damaged or broken in transit then you must refuse to accept the order and notify us immediately. We will replace or repair any item that has been damaged in transit where required.
By signing for and accepting a delivery you are acknowlegding that the product has arrived in good condition. If the packaging is damaged in any way please inspect the contents prior to signing for it.
Exceptions to this are at the discretion of Aquarium Supplies Australia management.
Prior to returning any products you must contact us for authorisation. Merchandise returned without authorisation will be declined and returned to sender.
All damage claims must be filed with the carrier (if damage is noted at the time of delivery). We will provide you full assistance in the unlikely event.
For warranty claims, please contact us to make appropriate arrangements.
Please select your purchase items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for refund or exchange.
We do not cover freight expenses on warranty claims.
All returns must be made within 7 days of original delivery |
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